Accessibility At Silver Dollar City Theme Park

Accessible Entrances for Rides

All guests must meet the ride requirements in order to ride the attraction. Accessible entrances are available at each ride. Ride operators will inform you how to board each ride. Guests must leave their wheelchairs to board certain rides. Our ride personnel do not have the specialized training required to physically load or unload guests who need assistance. Please plan to visit the park with someone who can physically assist you when necessary.

In consideration of all guests waiting to ride, the ride attendant will assign a boarding time based on the current estimated wait time in the main queue and record that time on the ride admission policy form found at the back of this guide. If requesting a special seat (i.e., front or back seat on a coaster), please inform the ride attendant when handing them this guide. Due to the popularity of some seats, the wait time may be extended.

You are not required to wait at the access entrance but should return with your party (a maximum of 6 guests, including the disabled guest) at the assigned boarding time using the accessibility entrance. If there is no wait time in the main queue, your party will be asked to remain at the accessibility entrance and will be allowed to board after a brief wait. The guest with the disability must ride in order for the party to use this program.

More information about Accessible Entrances, including details for specific rides and our Disabled Access Boarding Program can be found in the Guidelines Applicable to All Attractions section of our Accessibility Guide.

Supervising Companion

When a rider needs assistance due to a disability or other special need, we ask that they be accompanied by a companion (at least 14 years of age) who meets all rider requirements. Only the companion necessary to assist during the ride experience and immediate family (a total of 6 guests, including the rider needing assistance) may enter using the accessibility entrance. All others in the party must use the main ride entrance. Companions are suggested to ride prior to the guest requiring assistance in order to make an informed decision on whether or not to ride.

Rides may close at times for maintenance or periods of inclement weather. In the event a ride needs to be evacuated (which could result from a mechanical problem, weather conditions, or power interruption), a guest may need to maneuver across catwalks, from the highest point of a ride, and up or down steep grades or steps. Prior to riding, you and/or an attractions team member should determine if companion assistance would be required in the event of an evacuation.

At indoor venues, only one companion will be permitted to accompany the guest with a disability.

More information about our supervising companion policy can be found in our Accessibility Guide.

Prostheses & Restrictive Devices

All guests must possess sufficient body length to be restrained by the restraint device(s) and sufficient body strength to brace themselves and maintain a seated position throughout the ride. Please ensure all artificial limbs are secure and will not become detached during the ride experience. For your safety, please disclose any amputations or artificial limbs to the ride attendant. Guests wearing casts or other restrictive devices may not be able to ride if they prohibit proper securing of the restraint device(s) or as directed by the manufacturer of the ride.

• Lower-extremity amputations/leg prosthetics: may not ride Fire In The Hole, Outlaw Run, and Time Traveler.
• Lower-extremity amputations above the knee: may not ride The Giant Barn Swing, High-Low Silos, PowderKeg, and Wildfire.
• Amputations above both knees: may not ride Firefall, Grand Expo Coaster, Happy Frogs, High-Low-Silos, Lucky’s Dizzy Dogs, Mighty Galleon, Mystic River Falls, Racing Regatta, Royal Tea Party, and Thunderation.
• Hard casts are not permitted on WildFire and Outlaw Run
• Soft Casts are not permitted on WildFire
• Walking boots/shoes are not permitted on Outlaw Run or WildFire

More information about ride requirements about each ride can be found on our Rides & Attractions page and in the Guest Services and Park Amenities section of our Accessibility Guide.

Oxygen Tanks and Medical Devices

Guests bringing medications that must remain cool and/or extra oxygen bottles may leave these items at First Aid Park Map. Please clearly label medications and other personal belongings with your name, address, and phone number. An ID may be required to retrieve the items.

Oxygen tanks are permitted on the following attractions: Silver Dollar City Frisco Steam Train and Parking Lot Trams. Due to the forces, speeds, and movements of our rides, oxygen tanks are not permitted on ride vehicles, boats, or outdoor attractions.
For more information, contact a Silver Dollar City Accessibility Liaison.

Theater Seating

All indoor theaters have accessible entrances for guests with disabilities. Please refer to the show schedule inside The Pathfinder on park. Seating is limited and filled on a first-come, first-served basis.

At indoor venues, only one companion will be permitted to accompany the guest with a disability. All other members of the party will be asked to wait in the theater queue line and will be seated in available seating inside the theater, provided there are available seats.

Due to state fire codes, wheelchairs, ECVs, strollers, and other such devices may not be parked in the aisles. Guests who bring ECVs and manual wheelchairs into the theater will be asked to remain in their mobility device. ECVs with sunshades are prohibited in all indoor theaters.

All outdoor theatres are accessible to guests with disabilities (excluding the Homestead area). All safety guidelines and fire codes for indoor theaters also apply to outdoor venues.

Please notify an usher or technician if you have any questions or require assistance.

Restroom Accessibility

All restrooms are wheelchair-accessible and located throughout the Park. For specific locations, refer to the Park Map. While at the park, you can use the Mobile App to navigate to any location using the “accessible routes” feature.

Changing Tables—Infant changing tables are located in every restroom. For an adult-sized changing area, please visit the First Aid Station. For specific locations, refer to the Park Map>. While at the park, you can use the Mobile App to navigate to any location using the “accessible routes” feature.

Please be advised that theatrical lighting is used in our indoor venues which may include strobe and/or moving lights. Non-toxic and hypoallergenic theatrical fog and/or haze may also be used.

TrailBlazer Pass

Waiting in the queue can be challenging for some individuals with sensory sensitivities. With a TrailBlazer Pass, enjoy front-of-the-line access on select Silver Dollar City rides, or visit our Accessibility Center at Guest Relations for assistance upon arrival.
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Calming Space

Silver Dollar City features two Family Calming Spaces created to soothe guests with sensory processing disorders. Each Calming Space has privacy for one family and no time limit. With advice from Mercy experts, the spaces include comforting colors, soft seating, low lighting, books, sensory toys, and a crash pad for rest, rolling, or jumping.

Family Calming Spaces are conveniently located near Red Gold Heritage Hall and across from PowderKeg.

Red & Gold Heritage Hall Family Calming Room

Powder Keg Family Calming Room

Sensory-Sensitive Hours & Events

Silver Dollar City has recurring sensory days. For information on upcoming events, visit https://www.silverdollarcity.com/theme-park/guest-services/

Silver Dollar City welcomes trained service dogs, as currently defined under the Americans with Disabilities Act (ADA). The U.S. Department of Justice, under the Americans with Disabilities Act (ADA), defines a service dog as a dog that has been individually trained to do work or perform tasks for an individual with a disability. All service animals must be under the owner’s control at all times. Owners are responsible for disposing of animal waste. Service animals are not permitted on most rides and must exit the loading area after the owner has boarded all attractions except Frisco Silver Dollar Steam Train, Grandfather’s Mansion, Marvel Cave, Half Dollar Holler Carousel, Treetop Trail Houses, Sand Play and the Swinging Bridge.

Hosts may not take responsibility for or provide care to any service animal. All animals that do not meet the definition of a service dog as defined under the ADA are prohibited from entering the park.

Due to vibration on most rides, guests should take necessary precautions to protect hearing devices, eyeglasses, and all loose articles on rides at all times, as they may be damaged on rides.

Park Navigation

Due to the mountainous park terrain, we recommend that guests with vision impairment enjoy Silver Dollar City with a companion or Personal Care Attendant (PCA).

Assisted Listening Systems (ALS)

Assisted Listening Devices are available for guests with hearing disabilities. Please go to Guest Relations, located at the park entrance, two hours before the show you would like to attend. 

Interpretation

Sign Language interpretation can also be requested for special events and shows with a minimum of 14 days advance notice. To request performance schedule confirmation or to request Sign Language interpretation at a specific special event or show, please call Customer Service at 417.336.7100 or email customerservice@silverdollarcity.com. Guests will be contacted prior to their visit to verify arrangements, and they will receive an appropriate show schedule that lists the dates and times of the interpreted performances.

From full-service restaurants to grab-and-go items, Silver Dollar City takes great pride in our menus and accommodating special dietary needs and allergies. However, cross-contact with peanuts, sesame seeds, tree nuts, soy milk, eggs, wheat, fish, or shellfish can occur in food production areas despite precautionary measures.

Please ask any host if you need assistance or have special dietary needs. All menu items served have a detailed ingredient list available on location. Allergen-free menu options are also available upon request.

If you call us at 800.251.5576 at least 48-72 hours in advance of your visit, we can personalize your allergen-free meals and deliver them to the restaurant of your choice.

For a complete list of food offerings, visit our dining page or download our official mobile app.

Nut Allergies

Peanuts are served in concession stands, the Saloon, Brown’s Candy, and Echo Hollow. Preview menus are located outside all restaurants.

Ride Signage

Ride warning and accessibility signs are located at the entrance of each ride to help determine which attractions are suitable for guests based on their abilities.

A key for access signage and symbols and information on accessibility for every ride at Silver Dollar City can be found in the Guidelines Applicable to All Attractions section of our Accessibility Guide and on our Rides & Attractions page

Medical Restrictions

Please read all health and safety requirements for each attraction in our Accessibility Guide and on our Rides & Attractions page before you visit, as they are not all the same. If you suspect your health could be at risk for any reason or you could aggravate a pre-existing condition, do not ride. We also encourage you to watch the attraction, when possible, before choosing to ride.

Ride Restraints

Due to rider restraint systems and seat configurations, certain attractions may not accommodate all individuals. Guests that weigh more than 200 lbs., have a chest dimension of 52 inches or greater, or a 40-inch waistline may not be able to ride the following: Outlaw Run, Electro Spin, Elephant March, The Giant Barn Swing, The Grand Exposition Coaster, High-Low Silos, FireFall, Up The Ladder, Magnificent Wave Carousel, Regatta, PowderKeg, Thunderation, Time Traveler, WildFire, and Fire in the Hole. Guests 80 inches or taller are prohibited from riding the High-Low Silos.

If you’re unsure if you meet the ride’s specific safety and configuration criteria, please utilize the test seats before entering the queue. Test seats are available at the entrances of:

• Outlaw Run
• The Giant Barn Swing
• PowderKeg
• Time Traveler
• Fire in the Hole
• WildFire

Park staff is not permitted or trained to physically assist guests onto or off the attractions.

We encourage guests who need assistance to visit with a companion. More information on companions is available in the Physical Accessibility section of this webpage and the Guidelines Applicable to All Attractions section of our Accessibility Guide. If you need further assistance, contact our accessibility liaison.

For further information on ride and attraction requirements, including the loose articles policy and lost items policy, view the Guidelines Applicable to All Attractions section of our Accessibility Guide.

The physical requirements of all rides can also be accessed via the Rides & Attractions page, the official Mobile App, the on-property accessibility center, or by contacting a Silver Dollar City Accessibility Liaison.